Tools to communicate with end users alongside a Desktop view.The ability to clone the Desktop view or get remote control, allowing the user to watch actions.Options for direct access to the command line and to the Desktop environment.We reviewed the market for remote desktop management systems and analyzed tools based on the following criteria: Our methodology for selecting a remote desktop manager ![]() In this review, we looked for those remote desktop connection managers that are suitable for use by teams of support technicians that have the responsibility for maintaining a fleet of endpoints and supporting users. The best remote desktop connection managers This means tightening working practices and using secure systems in order to rule out the possibility of rogue MSP employees causing damage to client systems or stealing data. Not only do MSPs need to provide their technicians with excellent tools, such as remote desktop systems but they must also ensure that the data and systems of those client companies remain secure. These suites of tools are called Remote Monitoring and Management packages (RMM). The advent of Managed Service Providers means that remote desktop connection managers are now integrated into a suite of technician tools that are geared towards accessing the desktops of other companies to fulfill the terms of a support contract. ![]()
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